News and Events

May 2015

CertainTeed Honors Pond Roofing Co with Diamond Level Customer TrackRecord Award

(Valley Forge, Pa.) – Pond Roofing Co, Fairfax, Virginia, was recently honored with CertainTeed Corporation’s Diamond Level Customer TrackRecord Award. The accolade recognizes roofing contractors who are focused on superior standards of customer service. Pond Roofing Co shares the distinction with only a few other companies in the U.S. and Canada.

“Pond Roofing Co is very deserving of the Diamond Level Customer TrackRecord Award,” said Jay Butch, director of contractor programs for CertainTeed Roofing. “They have reached this elite status by demonstrating excellent performance and consistently providing exceptional levels of customer satisfaction.”

The Diamond Award signifies that Pond Roofing Co attained the highest honor available from CertainTeed. To earn Diamond status, contractors must have a minimum of 48 customer surveys submitted with a collective survey rating of 4.0 or higher on a 5.0 scale. Achieving this level of customer approval ratings is commendable and Pond Roofing Co is worthy of this special recognition for their outstanding accomplishment.

To learn more about Pond Roofing Co, call (703) 573-8000 or visit www.pondroofing.com.

2015

February 2015 Award:

POND ROOFING 1 of 15 NORTHERN AMERICAN COMPANIES TO EARN THE DIAMOND LEVEL CUSTOMER APPROVAL RATING

CertainTeed, one of the largest shingle manufacturers in the world, recently announced the results of its Customer TrackRecord survey: lessthan 15 companies in North America received a Customer TrackRecord approval rating of 4 or higher (on a 5 point scale) from its surveys.

POND ROOFING was recognized as 1 of the companies that received that approval rating. CertainTeedestablished a Customer TrackRecordsurvey that gives residential shingle customers the opportunity to rate their roofing experience, and it just announced the recipients of the highest achievement record.

CertainTeed, in its letter to Pond Roofing, stated that “Your company has demonstrated that dedication to customer satisfaction is an extremely important element of your business. We applaud your commitment to provide outstanding service that is customer-focused. Less than fifteen companies in North America have attained this Diamond Status, so everyone at your company can be exceptionally proud of this significant achievement.”

Patrick Readyhough, President of Pond Roofing, stated that “We have always worked hard not just to meet, but to exceed the expectations of our valued customers. We earned the reputation we have, and we pay attention to every element of our work to ensure that we maintain it.”

2014

POND ROOFING TO SPONSOR EVENT HELD BY THE GREATER MERRIFIELD BUSINESS ASSOCIATION

On Saturday, October 18, 2014, the Greater Merrifield Business Association will kick off its annual festival celebrating and showcasing the best of Merrifield.

Pond Roofing, a member of the organization for 14 years, is a sponsor of the festival:  look for our name where the kids are getting their faces painted.

Plan to come out for a day of fun and games in hopefully glorious autumn weather.  The festival is hosted by the Mosiac District at the corner of Lee Highway and Gallows Road.  It lasts from 11 a.m. until 6 p.m., rain or shine, and will feature live music, a beer garden, local artists, restaurant vendors, lots of activities for kids, and much more.

 

The Greater Merrifield Business Association (GMBA) has announced that Betsy Pond, Chair, Board of Directors, Pond Roofing and Exteriors, has become a member of its board of directors.  

GMBA is a non-profit organization formed in 1984 dedicated to bringing together businesses in the Greater Merrifield area to promote better land use, transportation and general economic development.  GMBA works closely with its public officials to make them aware of the needs of the area.   GMBA also works with closely with local chambers of commerce, provides a networking base, and is a community advocate and supporter of several non-profit initiatives.

GMBA hosts monthly luncheons and/or casual networking opportunities.    Speakers for these events are chosen to inform and educate its members, especially on areas of concern in this expanding area.  Each year, GMBA offers a  Music and Art in the Park Program which is a free concert series held at the Merrifield Park.  It also organizes the Merrifield Fall Festival that includes activities for the entire family.  GMBA will be hosting a party in October to celebrate its 30th birthday.

Betsy’s duties as a member of the GMBA Board will include acting as its representative to the Alliance Legislative Committee, whose members include the Falls Church Chamber of Commerce, the Vienna Business Association, the Tysons Regional Chamber of Commerce, and the Asian American Chamber of Commerce.    She will also be involved in any legislative items that may affect Greater Merrifield.   Betsy will also serve as the Event Chair for GMBA’s lunch meetings and mixers.

Betsy has been a long-time member and supporter of GMBA and looks forward to promoting and expanding its presence in the Northern Virginia circle of professionals.

POND ROOFING COMPANY CHOSEN AS ROOFING CONTRACTOR OF THE YEAR FOR 2014

Patrick Readyhough, President of Pond Roofing Company, has been named the Roofing Contractor of the year by the Virginia Association of Roofing Professionals (VARP).

The Virginia Association of Roofing Professionals was created by the roofing industry for the roofing industry, and its mission is to improve and raise the bar of the profession through education and advocacy.  Each year, it honors one of its members for outstanding achievement on behalf of the industry.

Patrick Readyhough is a member of the VARP Board of Directors and chairs its Steep Slope Committee.  Patrick is spearheading a contractor accreditation program through the Committee that will provide additional educational opportunities to members of the roofing industry.

This is the second time VARP has awarded Pond Roofing the Roofing Contractor of the Year.  Then-President, Betsy Pond, received the award in 2011.  Pond Roofing is the only Northern Virginia roofing contractor who has received this award from this statewide organization more than once.

Pond Roofing Company is very proud of the awards and recognition it has received over the last 50 years. *  Its reputation is based upon the superior work of its team of people who make sure that each project is handled carefully and professionally for its valued customers.

Pond Roofing Earns Esteemed 2013 Angie’s List Super Service Award:

Pond Roofing has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.“Dedication to customer service excellence is our number one concern,” says company president Patrick Readyhough.  “Our reputation is something we work hard to earn and maintain every day.  Without satisfied customers we are nowhere.”  The company has been satisfying Northern Virginia residents since 1964 and has served over 30,000 customers.

“Only about 5 percent of the companies Pond Roofing competes with in Northern Virginia are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com. Award reflects company’s consistently high level of customer service.

2013

Pond Roofing and Exteriors has been a supporter of the local non-profit organization, PRS (Psychiatric Rehabilitation Services) for many years. PRS is an award-winning program that provides critical services for persons living with mental illnesses, substance abuse and mild intellectual disabilities.   Their offices are located in our community, and PRS depends upon community support and donations to provide its clients learning skills needed to live independently in our community.

PRS is celebrating its 50th anniversary of providing rehabilitation services in Northern Virginia.  Please consider making a contribution to this worthy organization.  For more information, contact Jamie Weiskopf at 703-531-6351 or jweiskopf@prsinc.org.   You can also read more about the organization on its web site, www.prsinc.org.  If interested, PRS conducts tours of the facilities and its services.

Patrick Readyhough appointed as a Board Member of the Virginia Association of Roofing Professionals:

September, 2013: Pond Roofing and Exteriors is pleased to announce that its President, Patrick Readyhough, has been appointed to a 2-year term as a Board Member of the Virginia Association of Roofing Professionals (VARP).  He will also chair the Steep Slope Committee for the organization. The Virginia Association of Roofing Professionals mission is to promote the roofing industry in the Commonwealth of Virginia through education and advocacy and to promote high business and ethical standards. Pond Roofing was named Roofing Contractor of the year in 2011 by VARP.

Pond Roofing named one of the best contractors in the area by Washingtonian Magazine:

August, 2013:  Washingtonian Magazine named Pond Roofing one of the top contractors in the area.  They released their list in the August Issue and Pond Roofing was listed as one of the best in the Roofing and Siding category.  

2012

January 1, 2012 Press Release:

Pond Roofing Company, Inc. has earned the coveted 2011 Super Service Award from Angie’s List. It is the fifth year in a row for this honor. 2011 Angie’s List Super Service Award

2011

August 5, 2011

Virginia Association of Roofing Professionals awards Pond Roofing Contractor of the Year for 2011 at the Annual Awards Banquet held July 14, 2011 in Virginia Beach. 2011 Roofing Contractor of the Year April 1, 2011 Received Checkbook Magazine’s Top Rating for Quality January 1, 2011 Press Release: Pond Roofing Company, Inc. has earned the coveted 2010 Super Service Award from Angie’s List. It is the fourth year in a row for this honor. 2010 Angie’s List Super Service Award

2010

September 7, 2010:

Betsy Pond, President of Pond Roofing, has been appointed to the Board of the Virginia Association of Roofing Professionals (VARP). The two-year board appointment is prestigious, as VARP is the leading state organization of roofing professionals. It is a non-partisan, non-profit organization with diverse membership that includes contractors and suppliers to the roofing industry. 2009 Angie’s List Super Service Award

2009

August 31, 2009 Award:

The Commonwealth Contractors Group Self-Insurance Association (CCGSIA) recognizes Pond Roofing Company with the CCGSIA Safety Award for “4 Consecutive Injury Free Years – April 1, 2005 – March 31, 2009.” Read the roofers safety award letter and certificate (1MB PDF). January 1, 2009 Press Release: Pond Roofing Company, Inc., is presented with 2008 Super Service Award from Angie’s List, an online consumer-driven rating list.

2008

January 1, 2008 Press Release:

Pond Roofing Company, Inc., receives award for 2007 in the category of Roofing (Washington, DC area) from online consumer-driven rating list. Checkbook Magazine, Fall 2007 / Winter 2008 Issue, received Checkbook’s Top Rating for Quality

2007

April 12, 2007 Survey:

CertainTeed announces results of their customer survey for Pond Roofing Company’s performance as a SELECT Shingle Roofer(TM) within six areas: Communication, Professionalism, Timeliness, Responsiveness, Workmanship and Caring. Download the CertainTeed Track Record Results(PDF 240KB) for Pond Roofing.

2006

June 3, 2006 Event:

Vienna Relay for Life, American Cancer Society, Corporate Sponsor. May 1, 2006 Press Release: Products & Services – After researching various gutter covers and gutter guard systems, Pond Roofing tested the Gutter ProTech ®, and now offers the product and installation service for Northern Virginia homeowners seeking a Gutter Protection System »

2005

November 24, 2005 Media:

Skylight, Sealed Tight” By Jeanne Huber, Special to The Washington Post.

September 24, 2005 Media:

Rethink Before You Re-Roof” By Ann Cameron Siegal, Special to The Washington Post.