Plain and Simple. Our people make all the difference.
TRUSTED TEAM MEMBER SINCE 2010
Patrick has been in the home remodeling and construction industry for over 20 years. His journey began in college running painting crews to help pay for his tuition while attending Virginia Tech. After graduating, he gained experience working for a national homebuilder, a Northern Virginia exterior remodeler and successfully built and sold his own exterior remodeling company. In 2010, the timing was right for him to join forces with Betsy Pond. Together, Betsy and Patrick fine-tuned Pond’s operations to increase the overall quality of our customers’ experience—including extra training for installers and estimators, an updated scheduling system and additional points of communication throughout the Pond production process. In 2012, Patrick bought Pond from Betsy who stayed on as an advisor and to assist with marketing. Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.
Patrick was born and raised in Fairfax and continues to live in the area with his wife and two children. When he’s not working hard to make Pond the best company it can be, he unwinds by fishing, mountain biking and spending time with family and friends.
Click here to hear more about the people who allow us to deliver an exceptional customer experience and also make Pond a great place to work.
TRUSTED TEAM MEMBER SINCE 2007
After many successful years as a Virginia Class A licensed contractor, Shanti joined forces with Pond in 2007. He helps our customers make informed decisions about their roofing, gutter, siding, window and door needs and provides them with competitive estimates to achieve their exterior remodeling goals. He remains the point of contact from the initial meeting to the project final inspection. This ensures high quality work is performed and any customer questions or concerns are addressed. Shanti stays just as busy away from Pond with his wife and four children.
TRUSTED TEAM MEMBER SINCE 2011
A veteran of the United States Army, Lonnie uses his 35-plus years of roofing experience to problem solve for our customers. His mission is to assist with current needs as well as proactively identify, and ultimately help customers avoid, larger issues down the road. Often times when Lonnie is looking at a roof, he is able to identify and photograph issues other than the customer’s original concern—ultimately saving them time and money. At the end of a busy Pond week, Lonnie enjoys time to simply relax with friends and family. He describes himself as “just a common person.” His co-workers and customers will tell you he is anything but “common.”
TRUSTED TEAM MEMBER SINCE 2015
Anthony joined the Pond team with over 9 years of experience from previous roofing, remodeling, and insurance companies diagnosing issues and estimating projects. His technical knowledge, attention to detail and prompt response times provide Pond customers with excellent experiences. Just as each project is unique, so is each customer. Anthony prides himself on listening closely to each homeowner’s needs and concerns to ensure a positive outcome. When not at Pond, he participates in medieval re-enactments as a court jester.
Von joined Pond after a successful career as a general contractor, specializing in residential roofing and construction. He has expertise in all types of roofing and general construction practices, which means he’s a pro at diagnosing a sick home. Von’s get-it-done attitude and near-obsessive attention to details make him a huge asset to any homeowner that he has an opportunity to help. When Von is not working or being bossed around by his wife, you can find him coaching soccer or fishing with his three sons.
QUALITY ASSURANCE MANAGER
TRUSTED TEAM MEMBER SINCE 1993
Minh started as an assistant on a Pond repair crew almost 25 years ago. Today, he heads up our repair department and handles quality assurance for both repairs and replacement installations. Minh is Pond’s resident problem solver. He regularly diagnoses and solves the most stubborn of roofing, siding and window problems. Minh loves the thrill of solving a puzzle so much so that he regularly helps our customers track down water issues—many of which have nothing to do with roofing, siding or windows at all. When Minh isn’t putting his brain power to work for Pond, he’s relaxing and enjoying time with his two daughters.
TRUSTED TEAM MEMBER SINCE 2016
Mike joined the Pond team with a long history in construction management. His experience ranges from running his own residential remodeling firm to running 30 crews of IT infrastructure installers at the Pentagon. At Pond, Mike is the master link that connects our customers with our roofing, siding, window and gutter material installers as well as our suppliers. He works tirelessly to make sure our customers’ jobs get scheduled and completed without interruption and to their satisfaction. When Mike isn’t busy tending to Pond jobs, he’s busy tending to anything his wife and three children tell him to do.
TRUSTED TEAM MEMBER SINCE 2018
Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are ordered and our schedules are communicated and met. Ultimately, she helps to ensure we have happy customers throughout the production process. If you’ve got a question about your job, Nataly will get you an answer. On the weekends, Nataly enjoys puppy kisses from her dog, Messi, and time at her church to recharge for the next busy week at Pond.
TRUSTED TEAM MEMBER SINCE 2018
Growing up in a roofing family, Nick is no stranger to the roofing business. Initially though, his calling was the water. Nick worked for a dinner cruise company in Norfolk Virginia, later moving to Northern Virginia where he moved on to captain larger dinner cruise boats. It was during this time that Nick started working for Pond part time. Eventually his roofing roots won out and he joined the Pond team full time. Nick understands the impact a well-executed project can have on a customer. The day of your installation, he works hard to ensure our crews are on schedule and have the materials they need to provide excellent workmanship and an overall positive experience. Being out in the field most of the time, he often forgets to take snacks and casually pops by the office to steal some from his wife Sami’s desk. When Nick is not working for Pond, he roams the countryside on his customized Harley Davidson Sportster 883 trying to recreate scenes from the classic movie Easy Rider.
TRUSTED TEAM MEMBER SINCE 1987
Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions to their questions. Sometimes answers to the smallest questions can make the biggest difference. Barb enjoys spending time with her grandchildren, reading and gardening when she’s away from Pond.
SALES COORDINATOR/OFFICE MANAGER
TRUSTED TEAM MEMBER SINCE 2017
With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and our estimators. Sami schedules initial estimates as well as any additional appointments needed along the way to keep our customers smiling. She works hard to respond to our customers’ questions and understand their expectations. If she doesn’t have the answer, she will be sure to track one down. Sami is a self-proclaimed Disney fanatic. If you need to know the words to any Disney song, she’s your girl.
Ana Rosales Claure
Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that everything is addressed to their satisfaction. She aims to continue learning and strive to assure that the same mistake is never made twice. Working in the restaurant industry as a bartender, Ana has learned how to engage with customers on a personal and professional level, making her a valuable asset to the Pond Team. Family is very important to Ana. She spends time outside the office baking goods with her mother for the neighbors and taking her 7 year old son to his soccer games. No one thinks they will grow up to be a Soccer Mom, but Ana excels at the role, making sure to fulfill her motherly duty of embarrassing him from the sidelines!