Ethics Archives - Residential Roofing Services | Fairfax, Arlington, VA

Never having had a roof replaced before, I was unaware of much of the details and the hard work it took. I was stunned by the amount of debris. But, your crew was amazing. They covered everything – even the fish pond. They kept the bits and pieces off the shrubbery and sidewalk and removed all the mess as they left. They worked steadily with professional dedication. I am impressed by your company, and we should be good for the next 25 years!

Mrs. J. Helbig

Living overseas, it came as a shock when our property manager e-mailed us saying that our house in Virginia needed a new roof immediately. We were bewildered trying to identify trustworthy and professional contractors, and our property manager suggested Pond Roofing. We checked out the references and made contact with a representative. She was immediately ready to help and directed us to a website which allowed us to visualize the many color and tile choices available. We wanted the best materials and workmanship available so that our new roof would last for the rest of our lives. Pond provided cost estimates for many different materials and options. Once we chose a plan that was right for us, Pond started and finished the work quickly and expertly. The new roof, new gutters and good workmanship impressed quite a few neighbors who requested the name of the company who did the work. I have never written a testimonial about a company before, and I generally don’t believe the testimonials that I see on websites, but I would be happy to tell you individually what a great pleasure it was to work with Pond and how satisfied we are with their professionalism.

Mr. and Mrs. D. Thompson

Excellent workmanship. Courteous and patient with my many questions. Excellent clean up. You were recommended to me 20 years ago. I keep coming back.

Dr. F. D’Aquila

I am thrilled with the way my new roof looks. I would like to compliment the roofer and helper who did the work. They appeared to know their business well, and were pleasant, helpful in answering questions, neat and meticulous in the work done. The gentlemen who led the work effort apparently was experienced and knowledgeable. It certainly is a pleasure doing business with you.

S. Behn

Your company just completed a roofing job on our home in Herndon, Virginia. We don’t have a habit of writing letters to contractors that we have dealt with over the years, but we decided to make an exception. We would like very much to express our sincere appreciation of the quality workmanship of the roofing job completed on our house. Your people both in the office and in the field acted in a most professional manner. It was a real pleasure to have a quality and timely job completed. In the past, we have had to have contractors return to finish the job properly. This contract was an exception and we are very satisfied customers. Again, thank you and your staff for a very rewarding experience. We will tell our neighbors and friends about the professional work of the Pond Roofing Company, and how nice it was to deal with people who are interested in doing a quality job

Mr. and Mrs. Muscaro

Global Business Guide

Posted on May 25, 2015 by pondRoof 3 Comments

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Posted in Customer Service, Uncategorized, Ethics