customer satisfaction Archives - Residential Roofing Services | Fairfax, Arlington, VA

I wish to express my sincere gratitude to each member of your staff who was involved in my recent siding repair job. As you know, severe winds in our area caused a significant amount of siding to be blown off of our house. From my first call to your office through job estimates to the job completion, each member of your staff with whom I worked was professional and courteous. The crew that performed the first patching job was efficient and meticulous in making sure the temporary repair would secure the house until the final repair could be completed. They reminded me of why I chose Pond Roofing five years ago for my roof replacement. Like the first crew, the siding replacement crew was meticulous and took the time to make sure that quality and attention to detail were carried out throughout the job. I have and will continue to recommend Pond Roofing to friends and neighbors. Again, my sincerest thanks to everyone I worked with on my recent job.

S. McCullough

Excellent workmanship. Courteous and patient with my many questions. Excellent clean up. You were recommended to me 20 years ago. I keep coming back.

Dr. F. D’Aquila

Since Pond Roofing finished, I have been up on my roof several times. I am very pleased at what a thorough and very careful job was done – not just the shingling but the replacement sheathing, fitting of the drip edges and flashing, vent covers, and so forth. I consider myself lucky and grateful to have gotten your crew. I say this as someone who has built one house from the foundation up with my own hands, and can tell the good from the slip-shod when I hire work done on my current home. The work crew made sure I got to see the old sheathing myself after the tear-off. The cleanup was excellent. I was pleasantly surprised as I was sort of expecting the worst. My house has a lot of bushes, vines and flowers right around it, and they were careful to put down tarps to protect the shrubbery and catch the stuff that fell during the tear-off. I have already recommended you to my boss, and I’ve made sure to pass along your flyers. Your company is well thought of and has a good track record.

E. Linnell

Very well done and completed on time. Very good task masters. They did an excellent job – better than the original. We appreciate your detailed, accurate estimate. It made filing our claim with USAA much easier. We also feel your estimate was very fair.

Mr. Summerford

As Washington Checkbook members, we will share our great experience so others know. My only regret is not calling Pond Roofing four years ago when I replaced my roof.

C. Dominque

POND ROOFING 1 of 15 NORTHERN AMERICAN COMPANIES TO EARN THE DIAMOND LEVEL CUSTOMER APPROVAL RATING

Posted on March 11, 2015 by Pond1920

CertainTeed, one of the largest shingle manufacturers in the world recently announced the results of its customer service Track Record surveys. CertainTeed established a Customer Track Record survey that gives residential shingle customers the opportunity to rate their roofing experience, and recipients of the highest achievement record were just announced. Pond Roofing has been recognized as

Posted in Uncategorized siding, awards, customer satisfaction, customer service, doors, Patrick Readyhough, Pond Roofing, roof, shingle, shingles, valued customers, window