window Archives - Residential Roofing Services | Fairfax, Arlington, VA

On 4 November 2008, I had an appointment with a Pond Roofing Consultant, Mr. Shanti Smith, to inspect the roof of my primary residence and to provide an estimate for one or more sky lights.

First, Mr. Smith called several times to confirm the appointment time and location. Second, Mr. Smith arrived promptly at the scheduled time. While these two events seem unimportant, in an age and metropolitan area where timeliness is a lost art, I truly appreciate Mr. Smith’s respect for my time.

Mr. Smith completed a detailed inspection of my home’s roof and completed a minor repair on the spot. Mr. Smith then reviewed options for skylights and provided an estimate.

As a career military officer, I have had the opportunity to live throughout the United States and abroad. As a believer in home ownership, my wife and I always purchase homes at our duty stations and at times have retained the properties as investment opportunities. With homeownership comes preventative maintenance and structure improvement requirements. I can say, without question, that Mr. Smith was the most professional and knowledgeable contractor/consultant that I have had the pleasure to encounter in my 21-years of Service and home ownership following college.

While the cost of the skylight exceeds our current budget for home improvement, I will use Pond Roofing for all future necessary repairs to our home’s roof and gladly refer my friends to Pond Roofing for all of their roofing requirements.

Thank-you again for the professionalism of Pond Roofing and of your employees.

Colonel A. Hinsdale

Never having had a roof replaced before, I was unaware of much of the details and the hard work it took. I was stunned by the amount of debris. But, your crew was amazing. They covered everything – even the fish pond. They kept the bits and pieces off the shrubbery and sidewalk and removed all the mess as they left. They worked steadily with professional dedication. I am impressed by your company, and we should be good for the next 25 years!

Mrs. J. Helbig

Timeliness very much appreciated. A couple of neighbors will be needing new roofs, and I have recommended you.

S. Douds

Your crew did a great job just as I thought they would. Everything cleaned up and neatly done. I must tell you, because of the good workmanship, you will be doing my new roof job, on the house and the barn. I wanted to thank you and your crew for the good job.

B. Wiggins

Since Pond Roofing finished, I have been up on my roof several times. I am very pleased at what a thorough and very careful job was done – not just the shingling but the replacement sheathing, fitting of the drip edges and flashing, vent covers, and so forth. I consider myself lucky and grateful to have gotten your crew. I say this as someone who has built one house from the foundation up with my own hands, and can tell the good from the slip-shod when I hire work done on my current home. The work crew made sure I got to see the old sheathing myself after the tear-off. The cleanup was excellent. I was pleasantly surprised as I was sort of expecting the worst. My house has a lot of bushes, vines and flowers right around it, and they were careful to put down tarps to protect the shrubbery and catch the stuff that fell during the tear-off. I have already recommended you to my boss, and I’ve made sure to pass along your flyers. Your company is well thought of and has a good track record.

E. Linnell

POND ROOFING 1 of 15 NORTHERN AMERICAN COMPANIES TO EARN THE DIAMOND LEVEL CUSTOMER APPROVAL RATING

Posted on March 11, 2015 by Pond1920

CertainTeed, one of the largest shingle manufacturers in the world recently announced the results of its customer service Track Record surveys. CertainTeed established a Customer Track Record survey that gives residential shingle customers the opportunity to rate their roofing experience, and recipients of the highest achievement record were just announced. Pond Roofing has been recognized as

Posted in Uncategorized siding, awards, customer satisfaction, customer service, doors, Patrick Readyhough, Pond Roofing, roof, shingle, shingles, valued customers, window