February 2015 Award:
POND ROOFING 1 of 15 NORTHERN AMERICAN COMPANIES TO EARN THE DIAMOND LEVEL CUSTOMER APPROVAL RATING
CertainTeed, one of the largest shingle manufacturers in the world, recently announced the results of its Customer TrackRecord survey: lessthan 15 companies in North America received a Customer TrackRecord approval rating of 4 or higher (on a 5 point scale) from its surveys.
POND ROOFING was recognized as 1 of the companies that received that approval rating. CertainTeedestablished a Customer TrackRecordsurvey that gives residential shingle customers the opportunity to rate their roofing experience, and it just announced the recipients of the highest achievement record.
CertainTeed, in its letter to Pond Roofing, stated that “Your company has demonstrated that dedication to customer satisfaction is an extremely important element of your business. We applaud your commitment to provide outstanding service that is customer-focused. Less than fifteen companies in North America have attained this Diamond Status, so everyone at your company can be exceptionally proud of this significant achievement.”
Patrick Readyhough, President of Pond Roofing, stated that “We have always worked hard not just to meet, but to exceed the expectations of our valued customers. We earned the reputation we have, and we pay attention to every element of our work to ensure that we maintain it.”