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A Recognized Leader Among Exterior Home Improvement Companies

Pond Roofing & Exteriors is an award-winning exterior home improvement company dedicated to serving homeowners in Fairfax and other Northern Virginia communities.

Expect First-Class Service & Worry-Free Solutions

When your home’s exterior needs attention, you want an exterior home remodeling company you can entrust with the job. At Pond Roofing & Exteriors, we’ll make your project easy thanks to our 35-Point Project Success Process. We’ll start with an initial consultation, where we’ll recommend the best upgrades to meet your needs. Then, you’ll receive an expert installation, followed by a final inspection to ensure everything meets our high quality standards. Best of all, you’ll enjoy concierge-style service and a stress-free experience every step of the way. Contact Pond Roofing & Exteriors today to speak to one of our friendly professionals.

Our Mission & Values

Our mission is simple: to make life better for our customers, teammates, and community. Pond Roofing & Exteriors was built upon a foundation of values that include integrity, accountability, open communication, relentless improvement, and excellence in all we do. We do our best to deliver a WOW experience on every project, earning the respect and praise of our valued customers.

In-House Installation Certifications

When you choose Pond Roofing & Exteriors for your exterior remodeling project, you can trust that the craftsmen who show up at your home will be respectful, professional, and qualified for the job. That’s because we provide in-house training for our installation teams, ensuring their work meets our high-quality standards.

Plain & Simple: Our People Make All the Difference

Patrick Readyhough
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Patrick Readyhough

Owner/President
Shanti Smith
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Shanti Smith

Senior Estimator
Lonnie Mullins
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Lonnie Mullins

Senior Estimator
Anthony Themak
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Anthony Themak

Estimator
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Joe Gajewski

Estimator
Von Ward
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Von Ward

Estimator
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Nate Hileman

Estimator
Minh Dinh
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Minh Dinh

Quality Assurance Manager
Mike Fitzgerald
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Mike Fitzgerald

Operations Manager
Nataly Caballero
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Nataly Caballero

Production Coordinator
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Kris Candelas-Bush

Field Supervisor
Barbara Obrien
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Barbara O’Brien

Accounting Manager
Sami Hunter
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Sami Hunter

Sales Coordinator/Office Manager
Ana Rosales Claure
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Ana Rosales Claure

Sales Coordinator
Patrick Readyhough
Owner/President

Patrick has been in the home remodeling and construction industry for over 20 years. His journey began in college running painting crews to help pay for his tuition while attending Virginia Tech. After graduating, he gained experience working for a national homebuilder, a Northern Virginia exterior remodeler and successfully built and sold his own exterior remodeling company. In 2010, the timing was right for him to join forces with Betsy Pond. Together, Betsy and Patrick fine-tuned Pond’s operations to increase the overall quality of our customers’ experience—including extra training for installers and estimators, an updated scheduling system and additional points of communication throughout the Pond production process.

In 2012, Patrick bought Pond from Betsy who stayed on as an advisor and to assist with marketing. Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.

Patrick was born and raised in Fairfax and continues to live in the area with his wife and two children. When he’s not working hard to make Pond the best company it can be, he unwinds by fishing, mountain biking and spending time with family and friends.

Shanti Smith
Senior Estimator

After many successful years as a Virginia Class A licensed contractor, Shanti joined forces with Pond in 2007. He helps our customers make informed decisions about their roofing, gutter, siding, window and door needs and provides them with competitive estimates to achieve their exterior remodeling goals. He remains the point of contact from the initial meeting to the project final inspection.

This ensures high quality work is performed and any customer questions or concerns are addressed. Shanti stays just as busy away from Pond with his wife and four children.

Lonnie Mullins
Senior Estimator

A veteran of the United States Army, Lonnie uses his 35-plus years of roofing experience to problem solve for our customers. His mission is to assist with current needs as well as proactively identify, and ultimately help customers avoid, larger issues down the road.

Often times when Lonnie is looking at a roof, he is able to identify and photograph issues other than the customer’s original concern—ultimately saving them time and money. At the end of a busy Pond week, Lonnie enjoys time to simply relax with friends and family. He describes himself as “just a common person.” His co-workers and customers will tell you he is anything but “common.”

Anthony Themak
Estimator

Anthony joined the Pond team with over 9 years of experience from previous roofing, remodeling, and insurance companies diagnosing issues and estimating projects. His technical knowledge, attention to detail and prompt response times provide Pond customers with excellent experiences. Just as each project is unique, so is each customer.

Anthony prides himself on listening closely to each homeowner’s needs and concerns to ensure a positive outcome. When not at Pond, he’s usually searching for a new park or playground to explore with his wife and two daughters.

Joe Gajewski
Estimator

After over ten years of customer service excellence at Great American Restaurants, Joe turned his focus to making a difference at Pond. While Joe truly embodies all our core values, his relentless pursuit of improvement in all areas is what really sets him apart. He aims to create a consistent experience that will lead to trust, believing whole-heartedly that when a brand earns a customer’s trust, they have formed a solid and meaningful relationship.

Joe believes that a great customer experience starts with a proper understanding of the problems a homeowner is trying to solve. Joe works hard to answer any questions a customer may have, diagnose problems and formulate a solution that meets their needs and wants.
In his free time Joe enjoys spending time with his wife and daughter. He enjoys running, biking, and sitting by the pool, but enjoys taking his daughter to the playground the most. If you don’t find Joe working, he is busy being a family man.

Von Ward
Estimator

Von joined Pond after a successful career as a general contractor, specializing in residential roofing and construction.  He has expertise in all types of roofing and general construction practices, which means he’s a pro at diagnosing a sick home.

Von’s get-it-done attitude and near-obsessive attention to details make him a huge asset to any homeowner that he has an opportunity to help. When Von is not working or being bossed around by his wife, you can find him coaching soccer or fishing with his three sons.

Nate Hileman
Estimator

Nate came to Pond with over 20 years in the home improvement industry. He grew up in the roofing business and is no stranger to the back-breaking work of nailing shingles. Nate brings an honest approach, and his opinion will always take into consideration what’s best for you and your home. He enjoys working with homeowners to provide solutions. His gentle nature and patience comes through when explaining products and options in terms that make sense.

Always the family man, Nate spends his off hours catering to his wonderful wife and two daughters. They love to cook together and love to play pranks on each other. Nate’s daughters are some serious volleyball competitors, and the family spends plenty of time traveling to tournaments. Don’t tell him where you heard this, but Nate did such a great job teaching them that now his daughters catch more fish than him every time they go fishing.

Minh Dinh
Quality Assurance Manager

Minh started as an assistant on a Pond repair crew almost 25 years ago. Today, he heads up our repair department and handles quality assurance for both repairs and replacement installations. Minh is Pond’s resident problem solver.

He regularly diagnoses and solves the most stubborn of roofing, siding and window problems. Minh loves the thrill of solving a puzzle so much so that he regularly helps our customers track down water issues—many of which have nothing to do with roofing, siding or windows at all. When Minh isn’t putting his brain power to work for Pond, he’s relaxing and enjoying time with his two daughters.

Mike Fitzgerald
Operations Manager

Mike joined the Pond team with a long history in construction management. His experience ranges from running his own residential remodeling firm to running 30 crews of IT infrastructure installers at the Pentagon.

At Pond, Mike is the master link that connects our customers with our roofing, siding, window and gutter material installers as well as our suppliers. He works tirelessly to make sure our customers’ jobs get scheduled and completed without interruption and to their satisfaction. When Mike isn’t busy tending to Pond jobs, he’s busy tending to anything his wife and three children tell him to do.

Nataly Caballero
Production Coordinator

Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are ordered and our schedules are communicated and met.

Ultimately, she helps to ensure we have happy customers throughout the production process. If you’ve got a question about your job, Nataly will get you an answer. On the weekends, Nataly enjoys puppy kisses from her dog, Messi, and time at her church to recharge for the next busy week at Pond.

Kris Candelas-Bush
Field Supervisor

Kris works for Pond Roofing as our Field Supervisor. You may see him visiting the roofing crews, checking on setup, details, material needs, and cleanup.

Kris makes a promise to do his job to the best of his ability to ensure a positive and smooth experience with any exterior project we perform for our customers.

Kris was in the United States Army for eight years during which he completed one tour in Iraq. While in the Army Kris worked as a combat engineer and supply specialist, coordinating all supplies to his unit while deployed.

In his younger years, Kris participated in the “Big Brothers & Sisters Program” where he learned to fly a plane at the wee age of 12. These days, when Kris is not working you can find him at a local playground being bossed around by his wife and daughter.

Barbara O’Brien
Accounting Manager

Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions to their questions.

Sometimes answers to the smallest questions can make the biggest difference. Barb enjoys spending time with her grandchildren, reading and gardening when she’s away from Pond.

Sami Hunter
Sales Coordinator/Office Manager

With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and our estimators. Sami schedules initial estimates as well as any additional appointments needed along the way to keep our customers smiling.

She works hard to respond to our customers’ questions and understand their expectations. If she doesn’t have the answer, she will be sure to track one down. Sami is a self-proclaimed Disney fanatic. If you need to know the words to any Disney song, she’s your girl.

Ana Rosales Claure
Sales Coordinator

Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that everything is addressed to their satisfaction. She aims to continue learning and strive to assure that the same mistake is never made twice.

Working in the restaurant industry as a bartender, Ana has learned how to engage with customers on a personal and professional level, making her a valuable asset to the Pond Team. Family is very important to Ana. She spends time outside the office baking goods with her mother for the neighbors and taking her 7 year old son to his soccer games. No one thinks they will grow up to be a Soccer Mom, but Ana excels at the role, making sure to fulfill her motherly duty of embarrassing him from the sidelines!

Superlative Service Since 1964

Bob Pond founded Pond Roofing & Exteriors in 1964 with the goal of providing an exceptional roofing experience to homeowners in Fairfax and Northern Virginia. Right from the start, our culture was built on getting the work done right, an aspiration that we still reach for on every project. Today, we’re a full-service exterior home remodeling company that has earned the respect of countless local homeowners.

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate, deliver our Customer Promise, and how we work together to build a great company.

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"Pond Roofing exceeded our expectations. Very professional and friendly."
5/5
David Salamone
"They have been my "go to" firm for roofing issues for over 20 years."
5/5
Frank Key
"We would highly recommend Pond Roofing for their high quality installation and price."
5/5
Jennifer Hines
"We had an excellent experience with Pond Roofing all around. Exceptional job!"
5/5
Diane DePallo
"If you want feel secure in your decision than go with Pond."
5/5
Michael Van Dyke
4.9
(1,039) Reviews
4.9
(750) Reviews
4.5
(308) Reviews
4.9
(243) Reviews
A+
(32) Reviews
"The quality of the work was top notch. Yes I would recommend them without hesitation."
Manish Patel
Customer