Taylor Carroll

Marketing Director

Taylor leverages her unique background in the equestrian world to bring valuable skills to the home service industry. With a strong passion for establishing systems and promoting organization in all areas of business, she excels at streamlining operations and driving success.

Growing up in the equestrian industry, Taylor developed a profound sense of pride in her work and effective coaching skills for students. She managed logistics for a Hunter/Jumper show program and later transitioned to the veterinary field, working for the US Olympic Show Jumping team Veterinarian. In this role, she strategized and delivered cutting-edge biologics to elite athletes, contributing to the team’s success with unwavering commitment and attention to detail. Returning to her roots in Virginia, Taylor worked as an Executive Assistant, quickly rising to the position of Executive Director. In this role, she implemented systems and processes across multiple businesses, effectively keeping the CEO on track and organized. Her ability to manage complex projects and maintain a high level of efficiency proved crucial to the company’s growth. This led Taylor to ultimately discover her true calling as an Integrator. She is an integral part of the Pond Roofing team, contributing to the company’s growth and success. When she’s not working Taylor enjoys riding horses and hiking with her jack russell terrier, Rosie.

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.

Integrity

Do the right thing when nobody is watching

Accountability

Show up and take responsibility for every task we do

Communicate

Listen and clarify, speak our truth, respond quickly

Relentless Improvement

Always seeking to improve our skills and execution

Excellence

Always do our best to deliver a peaceful experience to customers, teammates, and community

Pond Roofing & Exteriors

Customer Reviews

"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."

- Nancy P.

"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."

- Erin M.

"Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!"

Laura M.

"Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!"

Scott C.

"Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!"

Brian N.

"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."

- Ryan H.

"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."

- Hassan W.