Remote Estimates

We recently had a homeowner reach out to us about a roof estimate via email. When we tried to schedule an appointment for a site visit we received this reply:  “All my other estimates have been done remotely so I’m not sure why you need an appointment with me there.  I’ll stick with someone who actually uses modern technology.”

As a roofing company, we understand the importance of keeping up with the latest technology to provide accurate estimates and high-quality services to our customers. We are proud to say that we use state-of-the-art technology to ensure that we provide the best possible services.

We use cutting-edge apps for measurements that allow us to get incredibly accurate estimates of the quantities required for your roofing project. One of these apps can be ordered online, while the other allows us to take a series of photographs on the spot and submit them for analysis. We also have a web-based estimating system with all of our pricing and terms loaded into it. We also have a web-based estimating system with all our pricing and terms loaded into it. This technology allows us to provide accurate electronic proposals on the spot when we visit your property, so you don’t have to wait for days to get an estimate. Changes can be made quickly and resent.

Moreover, we have a project management software that helps us manage every aspect of your roofing project, ensuring that no part is missed and that you are always kept informed. Our software, CompanyCam, automatically files any photos taken at your location right to your job and allows us to easily share notes on special instructions for your job. This allows us to keep track of every detail of your project, so you can be sure that your roofing project is in good hands.

However, we recognize that there are some things that technology cannot replace. Two crucial aspects of roofing that require a hands-on approach are assessing the quality of the sheathing and diagnosing attic ventilation issues. That’s why we believe that it’s crucial for a roofing company to visit your home to provide an accurate estimate. Without a site visit, we cannot address these issues, which can significantly impact the cost of your roofing project.

We understand that many homeowners prefer the convenience of shopping from home without too much interruption. There are too many contractors that want to spend hours giving you a sales pitch. That is not something we do and a whole other blog post waiting to happen.

We understand that some contractors try to avoid site visits by providing estimates remotely. However, this approach can lead to surprises for the customer later. They will either surprise you with a higher bill later or never address the issues at all, which is worse. You might be surprised years later when something fails, and you’re left with a costly repair bill. That’s why it’s important to choose a roofing company that will take the time to physically visit your home and thoroughly inspect your roof before providing an estimate. We believe that it’s essential to do what’s right for the building and treat our customers as well as possible. We have been in business for almost 60 years, and we know that homeowners hate surprises. That’s why we always strive to be accurate in our estimates and to address any issues upfront, so you don’t have to worry about surprises down the road.

We believe that our state-of-the-art technology combined with our hands-on approach is what sets us apart from other roofing companies. We understand that homeowners want to be able to shop easily from home, but we also believe that it’s essential to visit your property to provide an accurate estimate and address any issues that may arise. So, if you’re looking for a roofing company that uses the latest technology and has the expertise to handle any roofing project, you came to the right place.

Written by Patrick Readyhough

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.

Integrity

Do the right thing when nobody is watching

Accountability

Show up and take responsibility for every task we do

Communicate

Listen and clarify, speak our truth, respond quickly

Relentless Improvement

Always seeking to improve our skills and execution

Excellence

Always do our best to deliver a peaceful experience to customers, teammates, and community

Pond Roofing & Exteriors

Customer Reviews

"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."

- Nancy P.

"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."

- Erin M.

"Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!"

Laura M.

"Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!"

Scott C.

"Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!"

Brian N.

"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."

- Ryan H.

"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."

- Hassan W.