Customer Service Archives - Residential Roofing Services | Fairfax, Arlington, VA

Living overseas, it came as a shock when our property manager e-mailed us saying that our house in Virginia needed a new roof immediately. We were bewildered trying to identify trustworthy and professional contractors, and our property manager suggested Pond Roofing. We checked out the references and made contact with a representative. She was immediately ready to help and directed us to a website which allowed us to visualize the many color and tile choices available. We wanted the best materials and workmanship available so that our new roof would last for the rest of our lives. Pond provided cost estimates for many different materials and options. Once we chose a plan that was right for us, Pond started and finished the work quickly and expertly. The new roof, new gutters and good workmanship impressed quite a few neighbors who requested the name of the company who did the work. I have never written a testimonial about a company before, and I generally don’t believe the testimonials that I see on websites, but I would be happy to tell you individually what a great pleasure it was to work with Pond and how satisfied we are with their professionalism.

Mr. and Mrs. D. Thompson

Never having had a roof replaced before, I was unaware of much of the details and the hard work it took. I was stunned by the amount of debris. But, your crew was amazing. They covered everything – even the fish pond. They kept the bits and pieces off the shrubbery and sidewalk and removed all the mess as they left. They worked steadily with professional dedication. I am impressed by your company, and we should be good for the next 25 years!

Mrs. J. Helbig

Your crew did a great job just as I thought they would. Everything cleaned up and neatly done. I must tell you, because of the good workmanship, you will be doing my new roof job, on the house and the barn. I wanted to thank you and your crew for the good job.

B. Wiggins

For specific locations of installation work, repairs, and specialty skylights, please request our list of referral addresses.

On 4 November 2008, I had an appointment with a Pond Roofing Consultant, Mr. Shanti Smith, to inspect the roof of my primary residence and to provide an estimate for one or more sky lights.

First, Mr. Smith called several times to confirm the appointment time and location. Second, Mr. Smith arrived promptly at the scheduled time. While these two events seem unimportant, in an age and metropolitan area where timeliness is a lost art, I truly appreciate Mr. Smith’s respect for my time.

Mr. Smith completed a detailed inspection of my home’s roof and completed a minor repair on the spot. Mr. Smith then reviewed options for skylights and provided an estimate.

As a career military officer, I have had the opportunity to live throughout the United States and abroad. As a believer in home ownership, my wife and I always purchase homes at our duty stations and at times have retained the properties as investment opportunities. With homeownership comes preventative maintenance and structure improvement requirements. I can say, without question, that Mr. Smith was the most professional and knowledgeable contractor/consultant that I have had the pleasure to encounter in my 21-years of Service and home ownership following college.

While the cost of the skylight exceeds our current budget for home improvement, I will use Pond Roofing for all future necessary repairs to our home’s roof and gladly refer my friends to Pond Roofing for all of their roofing requirements.

Thank-you again for the professionalism of Pond Roofing and of your employees.

Colonel A. Hinsdale

Professional Business Solutions & Consulting

Posted on May 25, 2015 by pondRoof 3 Comments

Many students are cash-strapped, nowadays. Nevertheless, their purchasing power is very high. Research reveals that 20 million students in the US have a combined disposable income of $417 billion. Moreover, another survey of students’ parents reveals that students now make 70 percent of their purchases themselves. These purchases are often made on credit cards. Therefore,

Posted in Customer Service, Uncategorized

Global Business Guide

Posted on May 25, 2015 by pondRoof 3 Comments

What is stopping you from believing in the business of your dreams? Insecurity? Fear? Lack of confidence? All of the above? How can you overcome these obstructions? Your Mantras You may be wondering if you have the necessary skills, time, connections, and a million other things in order to create the business of your dreams.

Posted in Customer Service, Uncategorized, Ethics

Business-creation program

Posted on May 25, 2015 by pondRoof 3 Comments

Thousands of people dream of having their own business and even more so be a successful entrepreneur. But what does it take to achieve success in the business industry? One of the most successful entrepreneurs featured at the Forbes website, Wendy Lipton – Dibner said that “the success of your business would solely depend on

Posted in Customer Service, Uncategorized, Franchising

Fresh Business Ideas

Posted on May 25, 2015 by pondRoof 3 Comments

Posted in Customer Service, Uncategorized, Innovation

INDOOR MOLD – THE BASICS

Posted on July 15, 2014 by Betsy Pond

Whether you know it or not, all homes have mold. Its presence is not always immediately known, but it is there and needs to be taken seriously. It can affect your family’s health, as well as damage your home. Here’s an overview: Mold loves dampness: bathrooms, basements, kitchens, attics, and even places where you may

Posted in Customer Service, Home safety home improvement, Angie's List best of service, mold remedies

AVOIDING CONTRACTOR RIP-OFFS

Posted on June 12, 2014 by Betsy Pond

As a result of the treacherous weather we continue to be pounded with, many homeowners are facing roofing and/or other exterior damage to their home. Reputable contractors have been flooded with calls, and probably have a substantial wait period before they can get the work done for you. Wait for the known area professionals: there

Posted in Contractors, Customer Service, Roof care Angie's List best of service, great service, Contractor Credentials, professional roofer

THE ROOFING CONTRACT: GET EVERYTHING IN WRITING

Posted on March 24, 2014 by Betsy Pond

According to the Better Business Bureau, in 2011 it received more than 3.3 million consumer inquiries from consumers who were trying to find a reputable roofer. While roofing was the No. 1 industry that consumers asked for Bureau guidance and referrals, other exterior improvements such as siding, windows and doors were not far behind. The

Posted in Contractors, Customer Service, Roofs, Safety working on a roof, Angie's List best of service, great service, Contractor Credentials, professional roofer, roofing maintenance, Roofing contracts

Pond Roofing Earns Esteemed 2012 Angie’s List Super Service Award

Posted on January 4, 2013 by Patrick

We are very proud to have won the Angie’s List Super Service Award for the sixth year in a row in Fairfax and Northern Virginia, and this year we won in three different categories! Award reflects company’s consistently high level of customer service Pond Roofing has earned the service industry-coveted 2012 Angie’s List Super Service Award,

Posted in Customer Service home improvement, roofing, siding, winter home tips, Angie's List best of service, great service, solid reputation