Customer Service Archives - Residential Roofing Services | Fairfax, Arlington, VA

Never having had a roof replaced before, I was unaware of much of the details and the hard work it took. I was stunned by the amount of debris. But, your crew was amazing. They covered everything – even the fish pond. They kept the bits and pieces off the shrubbery and sidewalk and removed all the mess as they left. They worked steadily with professional dedication. I am impressed by your company, and we should be good for the next 25 years!

Mrs. J. Helbig

Another nice job – you did our former townhouse. We have recommended you for many years.

Mr. and Mrs. T. Corcoran

I would like to compliment all of you that I came in contact with. The receptionist was extremely helpful and patient with all of our questions. Joe was great about calling me to answer questions I had, and certainly very knowledgeable about the whole business. And the three roofers were terrific. They were extremely polite, and very careful with the property. I still can’t figure out how they managed the fantastic clean-up job – my yard looked like it had been vacuumed! We are very pleased with the whole job. I’m just sorry we won’t need another roof for 25 more years. Your people were a real pleasure, and the work was great.

S. Gotthardt

I trust Pond Roofing above all other roofing companies for quality and dependability.

P. Uchello

Since Pond Roofing finished, I have been up on my roof several times. I am very pleased at what a thorough and very careful job was done – not just the shingling but the replacement sheathing, fitting of the drip edges and flashing, vent covers, and so forth. I consider myself lucky and grateful to have gotten your crew. I say this as someone who has built one house from the foundation up with my own hands, and can tell the good from the slip-shod when I hire work done on my current home. The work crew made sure I got to see the old sheathing myself after the tear-off. The cleanup was excellent. I was pleasantly surprised as I was sort of expecting the worst. My house has a lot of bushes, vines and flowers right around it, and they were careful to put down tarps to protect the shrubbery and catch the stuff that fell during the tear-off. I have already recommended you to my boss, and I’ve made sure to pass along your flyers. Your company is well thought of and has a good track record.

E. Linnell

Professional Business Solutions & Consulting

Posted on May 25, 2015 by pondRoof 3 Comments

Many students are cash-strapped, nowadays. Nevertheless, their purchasing power is very high. Research reveals that 20 million students in the US have a combined disposable income of $417 billion. Moreover, another survey of students’ parents reveals that students now make 70 percent of their purchases themselves. These purchases are often made on credit cards. Therefore,

Posted in Customer Service, Uncategorized

Global Business Guide

Posted on May 25, 2015 by pondRoof 3 Comments

What is stopping you from believing in the business of your dreams? Insecurity? Fear? Lack of confidence? All of the above? How can you overcome these obstructions? Your Mantras You may be wondering if you have the necessary skills, time, connections, and a million other things in order to create the business of your dreams.

Posted in Customer Service, Uncategorized, Ethics

Business-creation program

Posted on May 25, 2015 by pondRoof 3 Comments

Thousands of people dream of having their own business and even more so be a successful entrepreneur. But what does it take to achieve success in the business industry? One of the most successful entrepreneurs featured at the Forbes website, Wendy Lipton – Dibner said that “the success of your business would solely depend on

Posted in Customer Service, Uncategorized, Franchising

Fresh Business Ideas

Posted on May 25, 2015 by pondRoof 3 Comments

Posted in Customer Service, Uncategorized, Innovation

INDOOR MOLD – THE BASICS

Posted on July 15, 2014 by Betsy Pond

Whether you know it or not, all homes have mold. Its presence is not always immediately known, but it is there and needs to be taken seriously. It can affect your family’s health, as well as damage your home. Here’s an overview: Mold loves dampness: bathrooms, basements, kitchens, attics, and even places where you may

Posted in Customer Service, Home safety home improvement, Angie's List best of service, mold remedies

AVOIDING CONTRACTOR RIP-OFFS

Posted on June 12, 2014 by Betsy Pond

As a result of the treacherous weather we continue to be pounded with, many homeowners are facing roofing and/or other exterior damage to their home. Reputable contractors have been flooded with calls, and probably have a substantial wait period before they can get the work done for you. Wait for the known area professionals: there

Posted in Contractors, Customer Service, Roof care Angie's List best of service, great service, Contractor Credentials, professional roofer

THE ROOFING CONTRACT: GET EVERYTHING IN WRITING

Posted on March 24, 2014 by Betsy Pond

According to the Better Business Bureau, in 2011 it received more than 3.3 million consumer inquiries from consumers who were trying to find a reputable roofer. While roofing was the No. 1 industry that consumers asked for Bureau guidance and referrals, other exterior improvements such as siding, windows and doors were not far behind. The

Posted in Contractors, Customer Service, Roofs, Safety working on a roof, Angie's List best of service, great service, Contractor Credentials, professional roofer, roofing maintenance, Roofing contracts

Pond Roofing Earns Esteemed 2012 Angie’s List Super Service Award

Posted on January 4, 2013 by Patrick

We are very proud to have won the Angie’s List Super Service Award for the sixth year in a row in Fairfax and Northern Virginia, and this year we won in three different categories! Award reflects company’s consistently high level of customer service Pond Roofing has earned the service industry-coveted 2012 Angie’s List Super Service Award,

Posted in Customer Service home improvement, roofing, siding, winter home tips, Angie's List best of service, great service, solid reputation