How to Choose an Exterior Remodeling Contractor

Your home is one of the most important investments you’ll ever make. So, when it comes time for an exterior remodel, you want to be sure that you select a company that delivers on its promises and provides a great value on quality products and detail-oriented installations. Unfortunately, the exterior remodeling industry is rife with horror stories about projects gone awry. Some of the most common complaints include:

  • Longer-than-expected installation times
  • Lack of communication
  • Poor workmanship
  • Subpar products
  • Messy jobsites
  • Failure to honor warranties

Find an Exterior Remodeling Contractor That Puts Your Needs First

At Pond Roofing & Exteriors, we believe homeowners should be able to expect more from their exterior remodeling contractor. Much more. We are committed to helping homeowners find a contractor that does more than simply meet industry standards. You want a skilled and experienced contractor you can truly trust and that will serve you with honesty and integrity.

Before you choose an exterior remodeling contractor, make sure you have thoroughly researched them to ensure they are the right fit for your project. Following our guide will help you find the best exterior remodeling contractor.

What to Look for When Choosing an Exterior Remodeling Contractor

Stability & Longevity

When choosing an exterior remodeling contractor, it’s crucial to find a partner that has not only stood the test of time but also demonstrates the promise of future reliability. Don’t settle for mere assurances of stability; seek solid evidence. Request documents like proof of establishment, business licenses, contractor licenses, and proof of insurance. These elements are not just paperwork; they’re your assurance that the contractor has a robust foundation and a track record of providing reliable service. This evidence will also allow you to rest easy knowing that your exterior remodeling contractor will still be around to help you with post-installation support down the road.

Excellent Reputation

The reputation of a exterior remodeling contractor is a window into their professionalism and the quality of their work. It’s built on more than just claims of excellence—it’s reflected in the voices of their clients and the accolades they’ve earned. However, determining distinguishing companies with solid track record from those that have little social proof or even negative ratings can sometimes be more difficult than it seems.

Go beyond traditional reference checks. Demand to see memberships in professional associations, awards, and the opportunity to view their completed projects firsthand. Dive into online review platforms like Google, Yelp, Angie’s List, and Houzz for unbiased testimonials. Pay attention to how they interact with reviews. A balanced mix of feedback, including how they handle less-than-perfect reviews, can reveal a lot about their commitment to customer satisfaction.

Clearly Defined Process

Most exterior remodeling nightmares can be traced back to poorly defined process. Unfortunately, too many contractors don’t set clear expectations and fail to deliver on vague promises.

A seamless experience from start to finish requires a contractor who has meticulously outlined every phase of the project—from estimation, client onboarding, and the various stages of production, to follow-up and warranty services. Ask about their process documentation. Understanding the workflow in detail will set clear expectations for your project’s lifecycle, ensuring you’re never left in the dark about the next steps.

Warranty and Service Guarantees

Beware of contractors who offer only vague promises or lackluster follow-through. The best exterior remodeling contractors differentiate themselves by providing detailed warranties in writing and standing firmly behind their work long after a project’s completion. The way a contractor handles their guarantees speaks volumes about the relationship they have with manufacturers and the confidence they have in their products and workmanship.

Great Team

Great exterior remodeling contractors focus on more than just providing quality workmanship. The best contractors understand that respect, professionalism, and meticulous attention to detail in every interaction are what truly make a difference to homeowners. It’s imperative to choose a contractor with a team that embodies these values and is committed to executing their roles with precision and care.

 

Our Values Are at the Heart of Our Business

Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.

Integrity

Do the right thing when nobody is watching

Accountability

Show up and take responsibility for every task we do

Communicate

Listen and clarify, speak our truth, respond quickly

Relentless Improvement

Always seeking to improve our skills and execution

Excellence

Always do our best to deliver a peaceful experience to customers, teammates, and community

Pond Roofing & Exteriors

Customer Reviews

"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."

- Nancy P.

"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."

- Erin M.

"Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!"

Laura M.

"Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!"

Scott C.

"Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!"

Brian N.

"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."

- Ryan H.

"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."

- Hassan W.