Plain and Simple. Our people make all the difference.
Trusted Team Member Since 2010Patrick has been in the home remodeling and construction industry for over 20 years. His journey began in college running painting crews to help pay for his tuition while attending Virginia Tech. After graduating, he gained experience working for a national homebuilder, a Northern Virginia exterior remodeler and successfully built and sold his own exterior remodeling company. In 2010, the timing was right for him to join forces with Betsy Pond. Together, Betsy and Patrick fine-tuned Pond’s operations to increase the overall quality of our customers’ experience—including extra training for installers and estimators, an updated scheduling system and additional points of communication throughout the Pond production process. In 2012, Patrick bought Pond from Betsy who stayed on as an advisor and to assist with marketing. Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.Patrick was born and raised in Fairfax and continues to live in the area with his wife and two children. When he’s not working hard to make Pond the best company it can be, he unwinds by fishing, mountain biking and spending time with family and friends.
Trusted Team Member since 2007After many successful years as a Virginia Class A licensed contractor, Shanti joined forces with Pond in 2007. He helps our customers make informed decisions about their roofing, gutter, siding, window and door needs and provides them with competitive estimates to achieve their exterior remodeling goals. He remains the point of contact from the initial meeting to the project final inspection. This ensures high quality work is performed and any customer questions or concerns are addressed. Shanti stays just as busy away from Pond with his wife and four children.Mickey GarofaloEstimator
Trusted Team Member Since 2014Mickey joined the Pond team with 15 years of prior experience helping customers with their roofing, gutter, siding, window and door needs. As a Pond Estimator, he strives to provide competitive, high quality estimates and to make sure our customers have a clear understanding of the scope of work to be completed as well as address any questions or concerns they may have. Once a project is finished, Mickey conducts a final inspection to make sure everything was executed to our customers’ satisfaction. When he isn't working hard to exceed customer expectations, Mickey enjoys spending time with his family and playing softball and golf.Steve JuntillaEstimator
Trusted Team Member Since 2006Steve uses his more than 45 years of roofing knowledge to help Pond customers have a positive remodeling experience every day. Steve ensures our customers receive quality workmanship at a fair price and a speedy response should questions or concerns arise. When Steve is away from Pond, he’s busy golfing, fishing or picking the winning race horse.Lonnie MullinsEstimator
Trusted Team Member Since 2011A veteran of the United States Army, Lonnie uses his 35-plus years of roofing experience to problem solve for our customers. His mission is to assist with current needs as well as proactively identify, and ultimately help customers avoid, larger issues down the road. Often times when Lonnie is looking at a roof, he is able to identify and photograph issues other than the customer’s original concern—ultimately saving them time and money. At the end of a busy Pond week, Lonnie enjoys time to simply relax with friends and family. He describes himself as “just a common person.” His co-workers and customers will tell you he is anything but “common.”Anthony ThemakEstimator
Trusted Team Member Since 2015Anthony joined the Pond team with over 9 years of experience from previous roofing, remodeling, and insurance companies diagnosing issues and estimating projects. His technical knowledge, attention to detail and prompt response times provide Pond customers with excellent experiences. Just as each project is unique, so is each customer. Anthony prides himself on listening closely to each homeowner’s needs and concerns to ensure a positive outcome. When not at Pond, he participates in medieval re-enactments as a court jester.
Minh DinhRepair Department Manager
Trusted Team Member Since 1993Minh started as an assistant on a Pond repair crew almost 25 years ago. Today, he heads up our repair department and handles quality assurance for both repairs and replacement installations. Minh is Pond’s resident problem solver. He regularly diagnoses and solves the most stubborn of roofing, siding and window problems. Minh loves the thrill of solving a puzzle so much so that he regularly helps our customers track down water issues—many of which have nothing to do with roofing, siding or windows at all. When Minh isn’t putting his brain power to work for Pond, he’s relaxing and enjoying time with his two daughters.Mynor CelisProduction Supervisor
Trusted Team Member Since 2014Mynor plays an important role in assisting our repair and replacement department managers deliver excellent service to our customers. He helps keep things moving by ensuring materials are ordered, schedules are communicated and met and ultimately we have happy customers. Mynor likes to keep things moving when he’s not at Pond by working on his Mustang and motorcycle.Mike FitzgeraldReplacement Department Manager
Trusted Team Member Since 2016Mike joined the Pond team with a long history in construction management. His experience ranges from running his own residential remodeling firm to running 30 crews of IT infrastructure installers at the Pentagon. At Pond, Mike is the master link that connects our customers with our roofing, siding, window and gutter material installers as well as our suppliers. He works tirelessly to make sure our customers’ jobs get scheduled and completed without interruption and to their satisfaction. When Mike isn’t busy tending to Pond jobs, he’s busy tending to anything his wife and three children tell him to do.Todd RakowField Supervisor
Trusted Team Member Since 2017Todd joined the Pond team with a wealth of firsthand construction experience. He ran his own interior remodeling business for many years before deciding to switch tracks to the exterior industry. Todd understands the impact a well-executed project can have on a customer. The day of your installation, he works hard to ensure our crews are on schedule and have the materials they need to provide excellent workmanship and an overall positive experience. Todd recognizes that sometimes it’s the little things that matter the most. He’s been known to climb trees to make sure there’s no debris from our crews left behind. When he’s done with his land and tree adventures for the day, you’ll probably find him out on the water on his boat.
Barbara O’BrienAccounting Manager
Trusted Team Member Since 1987Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions to their questions. Sometimes answers to the smallest questions can make the biggest difference. Barb enjoys spending time with her grandchildren, reading and gardening when she’s away from Pond.Sami BaileySales Coordinator/Office Manager
Trusted Team Member Since 2017With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and our estimators. Sami schedules initial estimates as well as any additional appointments needed along the way to keep our customers smiling. She works hard to respond to our customers’ questions and understand their expectations. If she doesn’t have the answer, she will be sure to track one down. Sami is a self-proclaimed Disney fanatic. If you need to know the words to any Disney song, she’s your girl.Quincy SheffieldMarketing Coordinator
Trusted Team Member Since 2014Quincy helps keep our customers happy by making sure our estimators are armed with the latest product information available on the market. This ensures we are able to help our customers make educated decisions about the products they are choosing. Quincy is also one of the friendly voices who answer the Pond phones. She helps schedule estimates and appointments and generally keeps things running smoothly in the Pond office. Outside of work, Quincy is a Coast Guard Officer’s wife, a mom of three and a passionate San Francisco Giants fan.