THE ROOFING CONTRACT: GET EVERYTHING IN WRITING

According to the Better Business Bureau, in 2011 it received more than 3.3 million consumer inquiries from consumers who were trying to find a reputable roofer. While roofing was the No. 1 industry that consumers asked for Bureau guidance and referrals, other exterior improvements such as siding, windows and doors were not far behind.

The Bureau identified several excellent tips, but getting everything in writing is the most important part of the work to be done. Make sure everything is in writing. Here are some guidelines to be followed:

1. Require a written contract, and make sure the name, address and license number are included on the proposal. Never sign a blank contract, and make sure you understand what you are signing. If you don’t understand a clause, ask for clarification.

2. Make sure the proposal is clearly written and broken down into separate lines for scope of work. This will make comparison of proposals from other contractors easier to decipher, and you will be able to compare apples to oranges. For instance, for a roofing contract, the scope of work to be done should include removal or replacement of existing roof; flashing work (specifically whether new flashing will be used rather than reusing the flashing material currently in place). This is an important clause because reusing the existing flashing is not recommended: think of the potential for leaks if metal has been reworked rather than replaced.

3. Make sure that the contract contains the type of materials to be used, including the manufacturer, color and warranty. Contract should also list materials to be included such as underlayment and ice dam protection. How will ventilation be handled?

4. Warranty information: workmanship and manufacturer.

5. Who is responsible for damage to landscaping or interior damage that may occur during the installation?

6. Payment procedures.

7. Who is responsible for hauling away the old roofing materials and other debris?

8. Make sure you read the fine print: there are many fly-by-night contractors who are able to undersell established contractors because they are not insured and perform substandard work or use substandard materials. Keep in mind that you get what you pay for. Protect yourself!

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Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.

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Listen and Clarify, Speak UP, Respond Quickly

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Always Improving our Skills and Execution

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Customer Reviews

Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work.

Nancy P.

Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!

Laura M.

Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!

Scott C.

Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work.

Ryan H.

I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work.

Hassan W.

Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough.

Erin M.

Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!

Brian N.