The Pond Proven Process
Since our founding in 1964, Pond Roofing & Exteriors has continuously improved our systems and processes to ensure successful home improvement experiences for our customers and team. The result is our Pond Proven Process, which includes advanced management software to keep track of our work, from your original inquiry to our final inspection and beyond. It also enables us to deliver a consistent experience to all of our customers. With Pond Roofing on your side, we’ll take the stress out of your project with these key steps:
Initial Contact
When you get in contact with us, one of our sales coordinators will take the time to ask questions and learn more about your desired project. During this process, they will also schedule a date and time that works with your schedule, so that one of our estimators can visit your home and assess the work that needs to be done. A confirmation email will also be sent, ensuring the appointment still works for you.
You contact the Pond Roofing & Exteriors office
Friendly sales coordinator gathers information
No-obligation, FREE estimate scheduled
Appointment confirmation email sent including estimator introduction
Inspection & Estimating
For the inspection and estimation, we’ll arrange for a highly trained estimator to meet with you and discuss the goals of your project and your budget. They will then perform an inspection, identify any issues, and propose a comprehensive solution in a no-pressure manner. We will then give you time to decide, offer a follow-up, and see how you would like to move forward.
Estimator performs project needs analysis
Estimator inspects and measures for potential solutions
Project documentation started in company cam
Estimator works with you to customize your project with styles and colors
Estimator reviews final proposal with you
Onboarding
During the onboarding phase, we will collect your signed contract, record your deposit, send you a confirmation email that verifies the estimated lead times, and have our estimator perform a final review. Once these steps have been completed, our skilled and experienced production team will get to work.
Work Agreement Signed
Deposit Collected
Project reviewed and entered into the Pond Roofing & Exteriors system
Confirmation email sent including verification of project lead times
Pre-Production
Our production coordinator will get your project ready for installation. If you’ve purchased doors, windows, or siding, a final measurement will be performed before materials are ordered. During this process you can also expect us to upload the project drawing, schedule material delivery, create a field work order, schedule your installation, and provide customer installation day reminders.
Final Measurement
Field Order Created
Materials ordered for your project
Email sent to update you on the status
Production coordinator calls to schedule installation date
Installation confirmation sent via email, including reminders for installation day
Production & Installation
During this step, your project will be in the hands of our field supervisor, quality assurance manager, and the onsite crew leaders. Your point of contact will also be the production coordinator who scheduled your installation. While work is underway, our team will manage all material deliveries and provide regular clean-up checks. Throughout the installation, we will adhere to a comprehensive jobsite checklist to ensure project success.
Installation crew arrives on site.
Materials delivered to your home.
For siding projects, Installation Director performs start meeting.
Visits by Site Supervisor and/or Quality Assurance Manager.
Expert installation performed, including final cleanup.
With 3 business days, Site Supervisor returns to remove leftover materials and perform a final cleanup check.
Post Production
In the post-production phase, we
will record any additional work that was needed, such as
rotted wood replacement. Once this step is done, the
production department will conduct a final review of the
project and confirm your paperwork is correct before we
finalize the invoice.
Your project will go to our
accounting department, where a final invoice will be
processed and confirmed. After the invoicing process is
done, someone will get in touch to ensure that the job was
completed as expected and based on the specifications that
were provided.
If necessary, the estimator will also
schedule a final inspection, go over any questions you may
have regarding the installation, present the invoice, and
collect your final payment.
Additional work documented (if any).
Production reviews checklist.
Final invoice prepared.
Warranty paperwork prepared.
Estimator contacts you to ensure your expectations were met.
We will answer any questions you may have.
Review and pay final invoice.
Provide a 5-star review.
Thank you package sent to your home.
Warranty
From there, we will prepare your
warranty paperwork, upload your warranty, and register your
extended warranty. Down the line, if you find that you need
to utilize your warranty, don’t stress, just give us a call
or send us an email.
To start on your warranty, we
will schedule a meeting with our quality assurance manager,
who will help solve any issues you may be experiencing with
your completed project.
Warranty coverage activated.
Rest easy knowing your investment is protected.
Contact us if you ever have an issue.
Enjoy your renovated home and welcome to the Pond Roofing & Exteriors family.
Expect First-Class Service & Worry-Free Solutions!
When your home’s exterior needs attention, you want an exterior home remodeling company you can entrust with the job. At Pond Roofing & Exteriors, we’ll make your project easy thanks to our "Pond Proven Process". We’ll start with an initial consultation, where we’ll recommend the best upgrades to meet your needs. Then, you’ll receive an expert installation, followed by a final inspection to ensure everything meets our high quality standards. Best of all, you’ll enjoy concierge-style service and a stress-free experience every step of the way. Contact Pond Roofing & Exteriors today to speak to one of our friendly professionals.
Customer Reviews
"Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work."
- Nancy P.
"Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough."
- Erin M.
"Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work."
- Ryan H.
"I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work."
- Hassan W.
Our Values Are at the Heart of Our Business
Our values form the foundation of Pond Roofing & Exteriors. They shape the way we operate & deliver our very best to you.
Do the right thing when nobody is watching
Show up and take responsibility for every task we do
Listen and clarify, speak our truth, respond quickly
Always seeking to improve our skills and execution
Always do our best to deliver a peaceful experience to customers, teammates, and community
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