Members Archive - Residential Roofing Services | Fairfax, Arlington, VA

On 4 November 2008, I had an appointment with a Pond Roofing Consultant, Mr. Shanti Smith, to inspect the roof of my primary residence and to provide an estimate for one or more sky lights.

First, Mr. Smith called several times to confirm the appointment time and location. Second, Mr. Smith arrived promptly at the scheduled time. While these two events seem unimportant, in an age and metropolitan area where timeliness is a lost art, I truly appreciate Mr. Smith’s respect for my time.

Mr. Smith completed a detailed inspection of my home’s roof and completed a minor repair on the spot. Mr. Smith then reviewed options for skylights and provided an estimate.

As a career military officer, I have had the opportunity to live throughout the United States and abroad. As a believer in home ownership, my wife and I always purchase homes at our duty stations and at times have retained the properties as investment opportunities. With homeownership comes preventative maintenance and structure improvement requirements. I can say, without question, that Mr. Smith was the most professional and knowledgeable contractor/consultant that I have had the pleasure to encounter in my 21-years of Service and home ownership following college.

While the cost of the skylight exceeds our current budget for home improvement, I will use Pond Roofing for all future necessary repairs to our home’s roof and gladly refer my friends to Pond Roofing for all of their roofing requirements.

Thank-you again for the professionalism of Pond Roofing and of your employees.

Colonel A. Hinsdale

I would like to compliment all of you that I came in contact with. The receptionist was extremely helpful and patient with all of our questions. Joe was great about calling me to answer questions I had, and certainly very knowledgeable about the whole business. And the three roofers were terrific. They were extremely polite, and very careful with the property. I still can’t figure out how they managed the fantastic clean-up job – my yard looked like it had been vacuumed! We are very pleased with the whole job. I’m just sorry we won’t need another roof for 25 more years. Your people were a real pleasure, and the work was great.

S. Gotthardt

Workmanship excellent, staff terrific, did fantastic clean up and took great care not to damage landscaping. Great people.

P. Renault

For specific locations of installation work, repairs, and specialty skylights, please request our list of referral addresses.

Your company just completed a roofing job on our home in Herndon, Virginia. We don’t have a habit of writing letters to contractors that we have dealt with over the years, but we decided to make an exception. We would like very much to express our sincere appreciation of the quality workmanship of the roofing job completed on our house. Your people both in the office and in the field acted in a most professional manner. It was a real pleasure to have a quality and timely job completed. In the past, we have had to have contractors return to finish the job properly. This contract was an exception and we are very satisfied customers. Again, thank you and your staff for a very rewarding experience. We will tell our neighbors and friends about the professional work of the Pond Roofing Company, and how nice it was to deal with people who are interested in doing a quality job

Mr. and Mrs. Muscaro

Von Ward

Posted on October 22, 2020 by PondRoofing

Von joined Pond after a successful career as a general contractor, specializing in residential roofing and construction. He has expertise in all types of roofing and general construction practices, which means he’s a pro at diagnosing a sick home. Von’s get-it-done attitude and near-obsessive attention to details make him a huge asset to any homeowner

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Ana Rosales Claure

Posted on September 30, 2019 by PondRoofing

Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that

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Nick Hunter

Posted on March 19, 2019 by PondRoofing

Growing up in a roofing family, Nick is no stranger to the roofing business. Initially though, his calling was the water. Nick worked for a dinner cruise company in Norfolk Virginia, later moving to Northern Virginia where he moved on to captain larger dinner cruise boats. It was during this time that Nick started working

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Nataly Caballero

Posted on March 19, 2019 by PondRoofing

Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are

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Elizabeth Smith

Posted on August 20, 2016 by pondRoof

Pond is proud to have been in business for over 50 years and our operations team works hard every day to make sure we’ll be around for 50 more. We want our customers to know they are working with a company with sustainability that can assist with future project needs, honor warranties and simply answer

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Alejandra Saracho

Posted on August 19, 2016 by pondRoof

Our production team is the master link that connects our customers to our material suppliers and installers. They strive to exceed expectations by ensuring materials are ordered properly, timelines are communicated and met, customers experience as little interruption to their schedules as possible and that ultimately the work is completed to their satisfaction.

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John Smith

Posted on August 18, 2016 by pondRoof

Armed with the latest product information available on the market, our experts are here to help you make informed decisions and provide you with an accurate estimate to achieve your exterior remodeling goals. Pond estimators are here to help educate you on a solution to your problems, not push you to buy something.

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Patrick Readyhough

Posted on August 17, 2016 by PondRoofing

Our many customer service and contractor awards support Pond’s mission to provide unmatched quality workmanship with an outstanding customer service experience. In addition to getting the job done right, Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.

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Sami Hunter

Posted on August 31, 2015 by PondRoofing

With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and

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Barbara O’Brien

Posted on August 31, 2015 by PondRoofing

Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions

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