Members Archive - Residential Roofing Services | Fairfax, Arlington, VA

I wish to express my sincere gratitude to each member of your staff who was involved in my recent siding repair job. As you know, severe winds in our area caused a significant amount of siding to be blown off of our house. From my first call to your office through job estimates to the job completion, each member of your staff with whom I worked was professional and courteous. The crew that performed the first patching job was efficient and meticulous in making sure the temporary repair would secure the house until the final repair could be completed. They reminded me of why I chose Pond Roofing five years ago for my roof replacement. Like the first crew, the siding replacement crew was meticulous and took the time to make sure that quality and attention to detail were carried out throughout the job. I have and will continue to recommend Pond Roofing to friends and neighbors. Again, my sincerest thanks to everyone I worked with on my recent job.

S. McCullough

Excellent workmanship. We feel your employees did a good job and had a very good attitude – especially the young man who did the back flat roof and the final cleanup. As you know, I used you and your service once before – about 30 years ago.

E. Nagley

I am thrilled with the way my new roof looks. I would like to compliment the roofer and helper who did the work. They appeared to know their business well, and were pleasant, helpful in answering questions, neat and meticulous in the work done. The gentlemen who led the work effort apparently was experienced and knowledgeable. It certainly is a pleasure doing business with you.

S. Behn

Timeliness very much appreciated. A couple of neighbors will be needing new roofs, and I have recommended you.

S. Douds

Pond Roofing crew was thoroughly professional. Friendly, cordial — even on a blistering day on a black rubber roof with no shade. More than a “good” job– truly a “work of art” where this kind of craft is concerned. Just a beautiful job. When it comes to the roof, I always call Pond and recommend that others do so also.

C. Cackler

Von Ward

Posted on October 22, 2020 by PondRoofing

Von joined Pond after a successful career as a general contractor, specializing in residential roofing and construction. He has expertise in all types of roofing and general construction practices, which means he’s a pro at diagnosing a sick home. Von’s get-it-done attitude and near-obsessive attention to details make him a huge asset to any homeowner

Posted in

Ana Rosales Claure

Posted on September 30, 2019 by PondRoofing

Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that

Posted in

Nick Hunter

Posted on March 19, 2019 by PondRoofing

Growing up in a roofing family, Nick is no stranger to the roofing business. Initially though, his calling was the water. Nick worked for a dinner cruise company in Norfolk Virginia, later moving to Northern Virginia where he moved on to captain larger dinner cruise boats. It was during this time that Nick started working

Posted in

Nataly Caballero

Posted on March 19, 2019 by PondRoofing

Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are

Posted in

Elizabeth Smith

Posted on August 20, 2016 by pondRoof

Pond is proud to have been in business for over 50 years and our operations team works hard every day to make sure we’ll be around for 50 more. We want our customers to know they are working with a company with sustainability that can assist with future project needs, honor warranties and simply answer

Posted in

Alejandra Saracho

Posted on August 19, 2016 by pondRoof

Our production team is the master link that connects our customers to our material suppliers and installers. They strive to exceed expectations by ensuring materials are ordered properly, timelines are communicated and met, customers experience as little interruption to their schedules as possible and that ultimately the work is completed to their satisfaction.

Posted in

John Smith

Posted on August 18, 2016 by pondRoof

Armed with the latest product information available on the market, our experts are here to help you make informed decisions and provide you with an accurate estimate to achieve your exterior remodeling goals. Pond estimators are here to help educate you on a solution to your problems, not push you to buy something.

Posted in

Patrick Readyhough

Posted on August 17, 2016 by PondRoofing

Our many customer service and contractor awards support Pond’s mission to provide unmatched quality workmanship with an outstanding customer service experience. In addition to getting the job done right, Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.

Posted in

Sami Hunter

Posted on August 31, 2015 by PondRoofing

With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and

Posted in

Barbara O’Brien

Posted on August 31, 2015 by PondRoofing

Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions

Posted in