Members Archive - Residential Roofing Services | Fairfax, Arlington, VA

Never having had a roof replaced before, I was unaware of much of the details and the hard work it took. I was stunned by the amount of debris. But, your crew was amazing. They covered everything – even the fish pond. They kept the bits and pieces off the shrubbery and sidewalk and removed all the mess as they left. They worked steadily with professional dedication. I am impressed by your company, and we should be good for the next 25 years!

Mrs. J. Helbig

Your field team, which was led by Mr. Minh, was very professional, courteous to my wife and did a great job and left the site spotless. We couldn’t be happier with work and the product and know that the performance of your team is the reason you have been in business for so long with such a good reputation.

L. Scully

For specific locations of installation work, repairs, and specialty skylights, please request our list of referral addresses.

Very well done and completed on time. Very good task masters. They did an excellent job – better than the original. We appreciate your detailed, accurate estimate. It made filing our claim with USAA much easier. We also feel your estimate was very fair.

Mr. Summerford

On 4 November 2008, I had an appointment with a Pond Roofing Consultant, Mr. Shanti Smith, to inspect the roof of my primary residence and to provide an estimate for one or more sky lights.

First, Mr. Smith called several times to confirm the appointment time and location. Second, Mr. Smith arrived promptly at the scheduled time. While these two events seem unimportant, in an age and metropolitan area where timeliness is a lost art, I truly appreciate Mr. Smith’s respect for my time.

Mr. Smith completed a detailed inspection of my home’s roof and completed a minor repair on the spot. Mr. Smith then reviewed options for skylights and provided an estimate.

As a career military officer, I have had the opportunity to live throughout the United States and abroad. As a believer in home ownership, my wife and I always purchase homes at our duty stations and at times have retained the properties as investment opportunities. With homeownership comes preventative maintenance and structure improvement requirements. I can say, without question, that Mr. Smith was the most professional and knowledgeable contractor/consultant that I have had the pleasure to encounter in my 21-years of Service and home ownership following college.

While the cost of the skylight exceeds our current budget for home improvement, I will use Pond Roofing for all future necessary repairs to our home’s roof and gladly refer my friends to Pond Roofing for all of their roofing requirements.

Thank-you again for the professionalism of Pond Roofing and of your employees.

Colonel A. Hinsdale

Ana Rosales Claure

Posted on September 30, 2019 by PondRoofing

Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that

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Nick Hunter

Posted on March 19, 2019 by PondRoofing

Growing up in a roofing family, Nick is no stranger to the roofing business. Initially though, his calling was the water. Nick worked for a dinner cruise company in Norfolk Virginia, later moving to Northern Virginia where he moved on to captain larger dinner cruise boats. It was during this time that Nick started working

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Nataly Caballero

Posted on March 19, 2019 by PondRoofing

Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are

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Alexis Sutter

Posted on March 19, 2019 by PondRoofing

Alexis helps keep our customers happy by making sure our estimators are armed with the latest product information available on the market. This ensures we are able to help our customers make educated decisions about the products they are choosing. Outside of work, Alexis is wife to a busy attorney and a mother to four

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Elizabeth Smith

Posted on August 20, 2016 by pondRoof

Pond is proud to have been in business for over 50 years and our operations team works hard every day to make sure we’ll be around for 50 more. We want our customers to know they are working with a company with sustainability that can assist with future project needs, honor warranties and simply answer

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Alejandra Saracho

Posted on August 19, 2016 by pondRoof

Our production team is the master link that connects our customers to our material suppliers and installers. They strive to exceed expectations by ensuring materials are ordered properly, timelines are communicated and met, customers experience as little interruption to their schedules as possible and that ultimately the work is completed to their satisfaction.

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John Smith

Posted on August 18, 2016 by pondRoof

Armed with the latest product information available on the market, our experts are here to help you make informed decisions and provide you with an accurate estimate to achieve your exterior remodeling goals. Pond estimators are here to help educate you on a solution to your problems, not push you to buy something.

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Patrick Readyhough

Posted on August 17, 2016 by PondRoofing

Our many customer service and contractor awards support Pond’s mission to provide unmatched quality workmanship with an outstanding customer service experience. In addition to getting the job done right, Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.

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Sami Hunter

Posted on August 31, 2015 by PondRoofing

With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and

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Barbara O’Brien

Posted on August 31, 2015 by PondRoofing

Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions

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