Members Archive - Residential Roofing Services | Fairfax, Arlington, VA

I am not an expert on roofs so I go to people who have served me well in the past and I can trust their reputation. Excellent workmanship. Staff was friendly, polite and professional.

C. Metzger

Living overseas, it came as a shock when our property manager e-mailed us saying that our house in Virginia needed a new roof immediately. We were bewildered trying to identify trustworthy and professional contractors, and our property manager suggested Pond Roofing. We checked out the references and made contact with a representative. She was immediately ready to help and directed us to a website which allowed us to visualize the many color and tile choices available. We wanted the best materials and workmanship available so that our new roof would last for the rest of our lives. Pond provided cost estimates for many different materials and options. Once we chose a plan that was right for us, Pond started and finished the work quickly and expertly. The new roof, new gutters and good workmanship impressed quite a few neighbors who requested the name of the company who did the work. I have never written a testimonial about a company before, and I generally don’t believe the testimonials that I see on websites, but I would be happy to tell you individually what a great pleasure it was to work with Pond and how satisfied we are with their professionalism.

Mr. and Mrs. D. Thompson

We wish to commend the employees that were assigned to work on our house. They were most helpful in doing the best job possible. We cannot speak too highly of them and want you to know that they bring credit to your business. We were very pleased and satisfied with the work they performed and thorough clean up of any debris. Thank you for such professional people.

Mr. And Mrs. J. Urban

I would like to compliment all of you that I came in contact with. The receptionist was extremely helpful and patient with all of our questions. Joe was great about calling me to answer questions I had, and certainly very knowledgeable about the whole business. And the three roofers were terrific. They were extremely polite, and very careful with the property. I still can’t figure out how they managed the fantastic clean-up job – my yard looked like it had been vacuumed! We are very pleased with the whole job. I’m just sorry we won’t need another roof for 25 more years. Your people were a real pleasure, and the work was great.

S. Gotthardt

We are extremely pleased with our new roof and particularly with all aspects of its installation. Your work crews did meticulous and outstanding work and are to be commended. It was a pleasure to engage in our prior roof discussions and installation with your late father and now to see Pond Roofing standards remain quite noteworthy. There are occasions when a particular individual seems to rise above others in excellence in terms of assistance, knowledge and public relations. It has been a heartwarming and valuable experience to have Patrick Readyhough doing what we consider an extraordinary service for us. The interactions have been highly useful and personally very satisfying. He is to be commended at the highest level.
Pond Roofing has delivered an outstanding service and we feel obligated to express it herein. Thank you very much.

Mr. and Mrs. Culhane

Von Ward

Posted on October 22, 2020 by PondRoofing

Von joined Pond after a successful career as a general contractor, specializing in residential roofing and construction. He has expertise in all types of roofing and general construction practices, which means he’s a pro at diagnosing a sick home. Von’s get-it-done attitude and near-obsessive attention to details make him a huge asset to any homeowner

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Ana Rosales Claure

Posted on September 30, 2019 by PondRoofing

Ana is one of the friendly voices who answer the phones at Pond. She is part of the dynamic duo that helps to facilitate initial and future appointments between our customers and our estimators. Ana is a team player who keeps our customers happy by listening to their needs and working hard to ensure that

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Nick Hunter

Posted on March 19, 2019 by PondRoofing

Growing up in a roofing family, Nick is no stranger to the roofing business. Initially though, his calling was the water. Nick worked for a dinner cruise company in Norfolk Virginia, later moving to Northern Virginia where he moved on to captain larger dinner cruise boats. It was during this time that Nick started working

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Nataly Caballero

Posted on March 19, 2019 by PondRoofing

Nataly plays an important role in assisting our repair and replacement departments deliver excellent service to our customers. Since coming to work with us she has helped us develop new ways to keep our customers “in the know” while waiting on their important projects to begin. She helps keep things moving by ensuring materials are

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Elizabeth Smith

Posted on August 20, 2016 by pondRoof

Pond is proud to have been in business for over 50 years and our operations team works hard every day to make sure we’ll be around for 50 more. We want our customers to know they are working with a company with sustainability that can assist with future project needs, honor warranties and simply answer

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Alejandra Saracho

Posted on August 19, 2016 by pondRoof

Our production team is the master link that connects our customers to our material suppliers and installers. They strive to exceed expectations by ensuring materials are ordered properly, timelines are communicated and met, customers experience as little interruption to their schedules as possible and that ultimately the work is completed to their satisfaction.

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John Smith

Posted on August 18, 2016 by pondRoof

Armed with the latest product information available on the market, our experts are here to help you make informed decisions and provide you with an accurate estimate to achieve your exterior remodeling goals. Pond estimators are here to help educate you on a solution to your problems, not push you to buy something.

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Patrick Readyhough

Posted on August 17, 2016 by PondRoofing

Our many customer service and contractor awards support Pond’s mission to provide unmatched quality workmanship with an outstanding customer service experience. In addition to getting the job done right, Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.

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Sami Hunter

Posted on August 31, 2015 by PondRoofing

With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and

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Barbara O’Brien

Posted on August 31, 2015 by PondRoofing

Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions

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