Pond is proud to have been in business for over 50 years and our operations team works hard every day to make sure we’ll be around for 50 more. We want our customers to know they are working with a company with sustainability that can assist with future project needs, honor warranties and simply answer
Our production team is the master link that connects our customers to our material suppliers and installers. They strive to exceed expectations by ensuring materials are ordered properly, timelines are communicated and met, customers experience as little interruption to their schedules as possible and that ultimately the work is completed to their satisfaction.
Armed with the latest product information available on the market, our experts are here to help you make informed decisions and provide you with an accurate estimate to achieve your exterior remodeling goals. Pond estimators are here to help educate you on a solution to your problems, not push you to buy something.
Our many customer service and contractor awards support Pond’s mission to provide unmatched quality workmanship with an outstanding customer service experience. In addition to getting the job done right, Patrick has a passion for people and creating personal relationships through every experience he encounters—just ask our thousands of satisfied customers.
Quincy helps keep our customers happy by making sure our estimators are armed with the latest product information available on the market. This ensures we are able to help our customers make educated decisions about the products they are choosing. Quincy is also one of the friendly voices who answer the Pond phones. She helps
With a long history in restaurants and cruise lines, when Sami joined Pond she was no stranger to the customer service arena. At Pond, she is one of the friendly voices who answers the phone when you call the office. She’s also the one who keeps the lines of communication open between our customers and
Todd joined the Pond team with a wealth of firsthand construction experience. He ran his own interior remodeling business for many years before deciding to switch tracks to the exterior industry. Todd understands the impact a well-executed project can have on a customer. The day of your installation, he works hard to ensure our crews
Barb has been part of the Pond team for over 28 years. She is invaluable to many areas of Pond’s administrative operations but her primary focus is on accounting and HR. Barb prides herself on always listening to our customer’s needs, treating them with respect and working hard to provide them with answers and solutions
Mike joined the Pond team with a long history in construction management. His experience ranges from running his own residential remodeling firm to running 30 crews of IT infrastructure installers at the Pentagon. At Pond, Mike is the master link that connects our customers with our roofing, siding, window and gutter material installers as well
Mynor plays an important role in assisting our repair and replacement department managers deliver excellent service to our customers. He helps keep things moving by ensuring materials are ordered, schedules are communicated and met and ultimately we have happy customers. Mynor likes to keep things moving when he’s not at Pond by working on his