So You Need a New Roof…

…and you are daunted by the process. First, buying a new roof is not impulse buying. It is not even close to being a “happy” buy. It is an unpleasant surprise and a bit scary. It is an expense you did not budget in, and you have no idea what this is going to cost. It is natural for you to feel anxious about the decisions you are about to make, and that is why you want your choice of a roofing company to be tops in the field.
You should want to have the process explained to you. You should want to have a prospective roofer walk your roof, show you pictures, and explain what your options are. You should feel secure in your decision on what company you hire, and that decision should not be based on cost alone.
What will make you secure in your decision-making process is that you have a full understanding of what is involved from the time you call the office and make first contact with a company. Is there a “live” person who handles your call and listens to your needs? Did you hang up the phone with a scheduled appointment with a specific estimator?
Before making a decision, ask yourself these questions: When the estimator arrived, did he answer your questions? Did you see pictures? Were you made aware of what may be under your current shingles? If there was a possibility of wood rot, was replacement and cost adequately explained to you? When you received your proposal, was it in line with what you expected, and did you have any remaining questions? Were you made aware of the different roofing materials that were available to you?
These guidelines are just the beginning, but they will get you moving and get you on the right track to starting the roofing process. At every step of the way, you should be able to ask and have answered any question that comes to mind. A professional roofing company will walk you through the process and make your job as easy as possible.
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Roofing, Siding, Gutters, Windows, Doors, Skylights, Sun Tunnels
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Our Process Makes Exterior Remodeling Easy
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At Pond Roofing, we’ve perfected The Pond Proven Process, the result of more than 60 years’ worth of fine tuning. This process is the magic sauce that will help you have a peaceful experience.
Our Values Are at the Heart of Our Business
Compassion
Caring Enough to Take ACTION to Make it Better
Open Communication
Listen and Clarify, Speak UP, Respond Quickly
Relentless Improvement
Always Improving our Skills and Execution
Excellence
Always Do Your Best
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Customer Reviews
Excellent service. Any question I had was addressed in a friendly yet professional manner. I have used Pond before for replacement windows and siding and most recently for new roofing. I highly recommend them for their responsiveness and the high quality of their work.
Easy communication with tons of photos and excellent job! Pond Roofing even came back to replace the color of the shingles to our satisfaction. The property was in McLean and they made me look great since my landlord client was very impressed. The swag cookies to our tenants was an added bonus. :-) Thanks so much!
Very fast initial response time and great customer service. Repair work was done (by prearrangement) while we had to be out of town and it looks great now that we are back. We have used Pond before and would call them first if we need roofing work in the future. Thanks!
Great communication, very professional repair crew. We have a new construction house that had some issues with vent seals after 10yrs and Pond fixed 8 different areas in one day--very happy with the work.
I recently hired Pond Roofing to check out a leak. They did a great job coming in on time and to troubleshoot the issue. Their pricing was competitive and overall service was excellent. I’m very happy with their work.
Pond Roofing was very responsive and knowledgeable about the condition of our roof. They delivered before the expected date and their work was impeccable. I cannot recommend working with Shanti enough.
Quality and Integrity. Terrific job on a roof repair. Called for a minor fix which was expertly accomplished. Patrick performed a complete inspection, ensuring no other damage or work needed. Perfect!





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