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Privacy Policy

Last Revised: 04/24/24

POND ROOFING COMPANY, INC., a corporation incorporated in the Commonwealth of Virginia (“us”, “we,” “our,” or “Pond Roofing”) operates a website located at (the “Site”). We are committed to respecting the privacy rights of our customers and other users of the Site. This privacy policy (the “Policy”) describes the privacy practices for using the Site and applies solely to information collected by or through the Site.  It does not apply to any information on other sites even if you access another site through this Site.

The Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you register for and use our Site. In particular, it notifies you about the following issues:

  1. What personally identifiable information we collect from you through the Site, how we use it and with whom we may share it.
  2. What choices are available to you regarding the use of your information.
  3. The security procedures in place to protect your information.
  4. How you can contact us to correct any inaccuracies in the information or for any other reasons.

Thus, this Privacy Policy explains how we collect, use, and/or disclose personal information about our customers, prospective customers, and/or visitors to, the Site.

Information Collection, Use and Sharing

We are the sole owners of the information collected by or through the Site. By using the Site, you agree to the collection and use of information in accordance with this Policy.

Collection and Use

We collect information from you by or through the Site when you register, place an order, respond to a survey or communication including an e-mail, simple message system (SMS) or multimedia message system (MMS) (collectively “text message”), interactive chat, etc. When ordering or registering, we may ask you for information that may include, but is not limited to, your email address, name, phone number, postal address, and other information. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We will use your information for providing and improving the Site, as well as identifying and communicating with you, responding to your requests or inquiries, and servicing your purchase orders. When you place an order with us, you must provide contact information (like name and shipping address) and financial information (such as a credit card or bank account number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When you access the Site by or through a mobile device or computer, we may collect certain information automatically. Such information includes, but is not limited to, geographic information, the type of mobile device or computer you use, the search terms you may have used, your unique ID, the IP address of your mobile device or computer, your mobile or computer operating system, the type of mobile Internet browser you use and other statistics.

You may see social media “like” buttons or “share” buttons on our Site. If you use those buttons, we may collect your IP address and where you were on our Site or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them.

If you email us or send us other communications directly, we will retain your email or address and correspondence so that we may respond to your request and for compliance purposes. We may retain this information indefinitely so that we have a history of our past communications.  One way that you might communicate with us is by applying for a job.

Unless you ask us not to do so through our “opt-in” or “opt-out” procedure (see next section), we may contact you via email, text message, or the like, in the future to tell you about specials, new products or services, or changes to this Policy. We may also use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

From time-to-time, our Site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level, etc.). We will use such contact information to notify the winners and award prizes. We will use survey information for purposes of monitoring or improving the use and satisfaction of this Site.

Like many websites and similar services, we use “cookies” in order to make it easier for you to use the Site and for us to gather information about the users of the Site. Cookies are files with a small amount of data and may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our Site and your user experience. Please see the paragraph on cookies below to understand your options with regard to such information.

We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Site and to improve and customize our Site. Please see the paragraph below regarding location information to understand your options with regard to that information.


Information collected directly from you: We may collect personal information directly from you, for example through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect.

Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.


We may use information collected about you for any lawful purpose, including the following:

  • To provide you with our products and services, customer service and support, and other relevant information;
  • To market our products and services to you, including by email and text message subject to your consent;
  • To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
  • To send you abandoned cart reminders if you added items to your shopping cart but did not complete check out;
  • To comply with the law and to maintain the security of our website; or
  • With your consent, or as otherwise disclosed at the time information is collected.

Disclosure and Sharing

We will not use, sell, trade or otherwise share or transfer your personally identifiable information with any third party outside of our organization. We may employ third party companies and individuals to facilitate our Site, to provide the Site on our behalf, to perform Site-related functions, and to assist us in analyzing how users use our Site. These third parties have access to your information only to perform specific tasks on our behalf and are prohibited from disclosing or using your information for any other purpose.

We will disclose your information where required to do so by law or subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Site. We may also release your information when we believe such release is required to enforce our Site policies, or protect ours or others’ rights, property, or safety.

If we are involved in a merger, acquisition or asset sale, your information may be transferred as a business asset. In such cases, we will provide notice before your information is transferred or becomes subject to a different Privacy Policy.


We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to

We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit, and to opt out of Google Analytics, visit Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.


If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations. If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available at Terms and Conditions. SMS consent is not shared with any third party.


We provide for you below, several ways you may access, correct and/or delete data we hold about you.

Your Options Regarding Your Information

Opt-In or Opt-Out: You may opt out of any future contacts from us at any time or change any of your account information by accessing the “My Account” section of the Site, by following the unsubscribe link or instructions provided in any email we send, or by contacting us at Any change will be effective for emails, orders or other action not yet in process. We may also retain any information changed or deleted by you for record-keeping purposes.

Cookies: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can instruct your browser to refuse all cookies or to indicate when a cookie is being used. The Help feature of most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you choose to decline cookies, you may not be able to sign in or use other features of our sites and services that depend on cookies, but you will be able to perform basic navigation through the Site.

Location: You can enable or disable location services when you use our Site at any time, through your mobile device settings.


The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. When you submit sensitive information to the Site, your information is protected both online and offline.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential. You must also require any employees or other representatives to whom you grant access to the Site to maintain the confidentiality of all passwords.

Wherever we collect sensitive information (such as credit card or bank account data), that information is transmitted to us in a secure way through the use of Secure Socket Layer (SSL) technology and is then encrypted. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the uniform resource locator (URL) address of the web page.

In addition to using encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or contractors who need the information to perform a specific job (for example, billing or customer service) can have access to your sensitive information. In addition, the computers and servers on which we store sensitive personal information are kept in a secure environment.

Please understand, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, although we strive to protect your personal information, we cannot guarantee its absolute security.

You must promptly notify us if your credit card or bank account, user name, cell phone, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card or bank account number, user name, cell phone, or password from your account and update our records accordingly.

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including your personal information, to the United States and process it there. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer, processing and/or storage.

In the unlikely event that individual personal information has been acquired, or is reasonably believed to have been acquired, from us by an unauthorized individual and applicable law requires notification, we will notify the affected users of that breach. We will provide such notice promptly, although notification may be delayed if we or any law enforcement agency determines that notification would hinder an investigation.

Third Party Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit, particularly any site that collects personally identifiable information about you.

Children: Our Site does not deal with information relevant to children under the age of 13. As such, we do not knowingly collect personally identifiable information from such children. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers and other systems.


When you have an account with us, you may review, change, or update your contact information by logging into your account.

Access to or Changes to Your Personal Information

Any time you would like to see the personal information we maintain about you, you can request a copy of such information. Simply send an email with “Personal Information Request” in the Subject line to the email address indicated below. You can also receive this information by sending a letter to We will do our best to respond to your request within a reasonable time. At a minimum, we will contact you within 30 days to tell you approximately how long it will take us to fulfill your request.

If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to the email address indicated below. Alternatively, you can send us your requested changes by mail to the address indicated below.


We may update this Privacy Policy at any time. Please review it frequently.

We reserve the right to update or change this Policy at any time and you should check this Policy periodically. Such changes will be effective immediately after being posted on this page. Your continued use of the Site after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Policy. If we make any material changes to this Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice here on this Policy page or our homepage.


If you have any questions about this policy or our privacy practices, please contact us at or by sending a stamped self-addressed envelope to our address.

If you have any questions or suggestions about this Policy or if you wish to correct any inaccuracies in, or changes to, the information you have previously submitted to us, please contact us at one of the following contact points:


Telephone: (703) 5738000

Fx: 703-698-1367

Postal Address: Customer Relations Department
Pond Roofing Company, Inc.
2987 Prosperity Ave
Fairfax, VA 22031

"Pond Roofing exceeded our expectations. Very professional and friendly."
David Salamone
"They have been my "go to" firm for roofing issues for over 20 years."
Frank Key
"We would highly recommend Pond Roofing for their high quality installation and price."
Jennifer Hines
"We had an excellent experience with Pond Roofing all around. Exceptional job!"
Diane DePallo
"If you want feel secure in your decision than go with Pond."
Michael Van Dyke
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